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Terms and Conditions

Extreme Iceland Travel Agency

 

General Conditions

Extreme Iceland disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules caused by weather, strikes or any other irregularity outside Extreme Iceland's control. Extreme Iceland reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In case of any changes in flights (domestic and international), the passenger has to pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc). We advise all clients to have insurance, as clients are on their own responsibility on optional tours.

Liability

Extreme Iceland reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions. Punctuality is a key objective in Extreme Iceland's operation. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect.

Bookings

Bookings for individuals must be made by phone to Extreme Iceland, at +354 565 9320, or by e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Every detail regarding the booking must be included, in order for Extreme Iceland to ensure efficiency, including the passenger´s name, flight information if they require transfer service from Keflavík airport, all accommodation, tours and other services required. For group bookings please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Terms of Payment

A deposit of 1/3 should reach Extreme Iceland when you book your service.

And the rest or 2/3 should reach Extreme Iceland at least one month before arrival.

Validity of Prices

All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland. Extreme Iceland reserves the right to increase prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside Extreme Iceland's control.

Any eventual changes in rates will not be made with less then 8 weeks' notice prior to arrival.

After the invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Extreme Iceland will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

Cancellation

All cancellations must be made by e-mail. In conformity with business practices within the Icelandic travel industry, the travel agent is obliged to charge cancellation fees to passenger(s) as follows (in addition to deposit):

Cancellation - Individuals or small groups

10% of the price of your tour is non refundable, this percentage reflects our cost of booking & preparing your tour.
Less than 2 weeks and more than 72 hours: 50%
Less than 72 hours and more than 24 hours: 75%
Less than 24 hours notice: 100%
If you don't show up for the pickup: 100%
Please note that cancellation of one or more passengers within a group may cause a price increase for the group or a cancellation fee.

 

Cancellation - Groups with 10 or more people

10% of the price of your tour is non refundable, this percentage reflects our cost of booking & preparing your tour.
Less than 6 weeks and more than 4 weeks: 25%
Less than 4 weeks and more than 2 weeks: 80%
Less than 2 weeks prior to arrival: 100%

If a service which has unconditionally been confirmed is cancelled by Extreme Iceland, for example due to insufficient participation, cancellations must be made with at least 4 weeks notice on Extreme Iceland´s behalf. Extreme Iceland shall make every effort to provide similar alternative arrangements without additional cost to the buyer. Should those alternatives not be to the buyer's satisfaction, a full refund shall be made to the amount paid.

If an eruption in Iceland keeps you from getting to Iceland, you will get a full refund.
If Extreme Iceland cancels your tour you get a full refund.

Comments or complaints
If you want to comment on our tours we welcome you to send us a line, we always welcome feedback on our tours. If you for some reason are not satisfied with our services please contact us as soon as possible. You can either send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or write us a letter to our head office at Tangarhofdi 7, 110 Reykjavik, Iceland.

If you need any assistance, don´t hesitate to contact us!

Extreme Iceland
Tangarhöfði 7
110 Reykjavík
Iceland
Tel: +354 565 9320
Internet homepage: www.extremeiceland.is
Information e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it