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Frequently asked questions (FAQ)

Answers & Useful information


General

How should I prepare myself for a pick-up for Extreme Iceland tours?

The pickup time is stated on your voucher and therefore we recommend you to review your voucher carefully. We ask all participants to be ready from the start of the pickup time indicated as you may well be the first pick up of the day. Please be at your assigned location at the right pick up time that you chose when booking the tour.

Wait for your guide at your assigned pick up location.

Have your email and phone number listed with us so we can contact you if we run into any trouble finding you.

View our pick-up locations in Reykjavík.

Am I allowed to drink alcohol before or during Extreme Iceland tours?

Alcohol is prohibited on all of our tours before and during activities. If we find the participant to be intoxicated, we will prohibit them from taking part in the activity.

After the activities of the day are finished then you are more than welcome to have a drink and relax.

Are there any family friendly tours, for younger children?

Yes, we do have a tour into Langjökull Ice Cave that has no minimum age and it is a fantastic option for the whole family. As a Whale Watching with our partner company Special Tours, enjoyable tour for a family traveling with young children, these guys have an enormous success rate in seeing whales (upwards of 98% in the summertime).

If you want to explore parts of Icelandic Highlands than we have our magnificent Landmannalaugar Safari tour that also offers you to bathe in natural hot springs. Almost all of our jeep tours are suitable for children over the age of 6 years old. Then we also have a relaxing experience that we highly recommend, our Golden Circle & Secret Lagoon tour.

Can the tour itinerary change?

Extreme Iceland reserves the rights to adjust the itinerary and/or take different routes depending on conditions. Your safety is our number one priority.

Please read more information in our terms and conditions in regards to this matter.

Do you have a guide on each Extreme Iceland tour?

Yes, we have specially trained and certified guide on all of our tours, expect on our self-drive tours.

All of our tours are English guided.

What kind of power outlets are used in Iceland?

In Iceland, the standard is 230V and 50Hz and we use F-type power sockets and plugs. If you are visiting from the UK, USA, Canada or other countries using a different voltage, Hz or plugs, therefore, we highly recommend you to bring an adaptor.

Are your tours rated in terms of difficulty?

We have four different categories that help participants to get a better understanding of what to expect from the tour. The categories are Easy, Moderate, Challenging and Demanding. All of our tours are rated to make it easier for you to find a tour that suits you.

For further information about the difficulty ratings and descriptions.

Booking & Payment

How to book tours with Extreme Iceland and what personal information are needed?

You can book almost all of our trips here on our website. You will find a booking window on each tour page and the best and safest way is to book and pay is directly through our website.

How do I pay for a tour with Extreme Iceland?

1. You can pay directly through our website. That is the easiest, safest and fastest way to reserve and pay for your adventure. If you choose this way then you will receive a voucher as a confirmation via email. Which you will need to bring with you on your trip.

2. You can pay via phone, our phone number is +354 562 7000. Please be noted, however you pay, you will always get a voucher. It is important to have your voucher ready for your tour so please remember to print it out or make sure that you can show it through your electronic device.

When do I get confirmation on my booking with Extreme Iceland?

You will receive a confirmation email after you have made the booking. If you think that you have made a booking and haven’t received an email confirmation then you may please contact us via email with an inquiry through our contact form, and we will figure it out together.

What kind of currency do you accept?

All payments are in Icelandic Krona (ISK). We do not accept other currencies.
Please be aware that prices in your currency might vary slightly depending on the conversion rate set by your card issuer.

Extreme Iceland is not responsible for currency changes between different currencies.

Do you have minimum participants on your tours?

We do not require minimum participants on most of our tours but there is a minimum of 2 people for a few of our trips. If you are traveling solo and interested in a tour that requires more than 2 participants than we can take down your information and contact you if more people book the tour.

Do you offer private departure for all of your tours?

We can arrange private departures as per customer request. Almost all of the tours that we offer can be arranged as a private tour. If you prefer to have a private tour arranged than you may feel free to contact us through email custom@adventures.is

Is there a waiting list for tours?

Unfortunately, we don’t have any waiting list for our tours. Availability is found on our website in the availability sheet where all updates will automatically be made to the sheet listed in each tour description. We have a variety of different adventure tours around Iceland so there is a big chance that you find a similar version of the tour that you were originally looking for.

How is the refunding process when we cancel a tour?

If your tour that you have booked is canceled on our behalf than you will receive a 100% refund. The refund process is different depending on the way you booked the tour.

If you booked the tour through our website then we will start the refund process as soon as we know if you will not be rescheduling and you will receive a separate email with a confirmation about that your refund has been processed.

If you booked the tour via booking agent than you will need to contact them directly to receive the refund. We will confirm with them about your canceled tour and then the refund process will start on their end. Extreme Iceland only receives the payment when the tour has finished, that means that your payment still remains with the booking agent and therefore, the refund can only be processed directly from their end.

What can I do if I want to book a tour but a member in my group hasn’t reached the minimum age?

The minimum age requirement is decided by our operational managers and is dependent on each activity and its difficulty ratings and can, therefore, vary between tours We put great value towards safety for our customers and the minimum age policy falls under this. Therefore we can not accommodate a person that has not reached the age limit on the tour.
We ask you to try to understand that this is based on safety procedures and we can therefore unfortunately not make any exceptions on this rule.

Extreme Iceland is a part of VAKINN which is the official quality and environmental system within Icelandic tourism. VAKINN provides validation of insurance, safety, regulatory requirements which supports increased quality and safety within the tourism industry.

What can I do if the tour that I want to book has less seats available than I need?

We can unfortunately not accommodate you and your group if the number of your group extends the number of available seats left on the tour. Our website shows the correct number of available seats left. It is impossible to squeeze additional participants onto sold out departures as we have really strict policy measures as to how many participants are assigned to each guide on our tour departures. Therefore we hope that you understand as this is of course done with our customer's safety in mind.

Which kind of payment methods does Extreme Iceland accept?

We accept Visa, MasterCard, American Express, Discover, Diners Club for all countries.

In addition, we offer various local payment methods in many other countries such as UnionPay and JCB (Japan Credit Bureau).

Caving

Do you provide equipment for the lava tube caving tour?

Yes, we will provide you with a headlight and a helmet.

What is recommended to wear on a lava caving tour in Iceland?

The Icelandic weather is very unpredictable therefore we highly recommend to dress in layers. Warm layers closest to you preferably wool/thermal underwear, pants sweater and on top waterproof outdoor clothing. It is also suitable to wear good hiking shoes and gloves. Jeans have proven to be a bad choice.

Glaciers

What is best to wear on our Iceland glacier trips?

Iceland is known for unforeseeable weather. It is likely that you can see all 4 seasons in one day.

Dressing for that kind sort of weather can always be demanding so we always suggest dressing in layers. 3 or 4 upper layers are highly recommended, for example, a light t-shirt (preferably wool) next to the skin, then a fleece or heavy wool garment topped off with a waterproof windbreaker.

Jeans are not recommended for our trips as they are not suitable for the weather conditions, they become very heavy, cold and uncomfortable to wear when they get wet.

Lightweight hiking pants, track pants or long cotton pants are convenient and wear wind/waterproof pants over. There is high UV and sunlight reflecting off on the glacier so we highly recommend using sunglasses and sunscreen even if it is cloudy.

You will need sturdy hiking shoes that fit crampons for the glacier hiking tours. If you do not own a pair then we rent out suitable hiking boots as well as a waterproof raincoat and trousers.

Is backpack necessary on a glacier trip in Iceland?

It is good to bring your own backpack on our full day or half day tours. It’s the best carry-on for a small lunch, extra clothes and other necessary items.

Is camera allowed to bring along on a glacier trip?

The scenery on the tour is full of stunning, scenic views that are photographable so you should definitely bring your camera along.

Are you allowed to join a glacier hike if you are pregnant?

This is surely a personal choice, we do not deny pregnant women on our glacier trips but we highly recommend you to take a closer look at our trip description and difficulty ratings, they will hopefully give you a better idea. We also recommend you to contact your physician, as pregnant women’s health can be quite different. If you have any further questions or concerns then feel free to contact us.

Is lunch provided on the glacier tours?

Lunch is not provided on any of our trips, therefore we recommend you to bring your own lunch especially for the longer trips, snacks and a bottle of water (you can refill it on the trip).

What are crampons?

Crampons make you enable to walk on the glacier ice without slipping. They are metal spikes that we attach to the soles of your hiking shoes.

Does Extreme Iceland have a guide on all of their tours?

Yes, we have specially trained and certified glacier guide on every glacier tour that we offer. And for our 3rd party tours we only partner with operators that meet our quality and safety standards.

Do you provide equipment when taking part on your glacier tours?

Yes, we provide you with all necessary glacier gear for our glacier hiking tours. Ice axe, harness, and helmets are provided. This will help you to complete the tour safely.

Why do we have glaciers in Iceland?

Iceland is known to have a lot of snow and when the snow stays long enough in one place than it turns to ice. Over long periods of time, the ice layers up becoming huge blocks called glaciers. It forms to create ginormous glaciers that sweep across huge masses of land. Iceland is home of the largest glacier in Europe that is called Vatnajökull. The Glacier Guides can tell you more about and everything you need to know about the Glaciers.

What happens if it is raining?

Rain is common in Iceland but we never let the rain be in our way to go forward with our tours.
That’s why we highly recommend appropriate clothing so you can be warm and dry on the tours.
Nature is out of our control and therefore we need to adapt to the weather. Your safety is our first priority so if your safety is compromised by going on the tour then we will cancel it and you will get full reimbursement.

Can I find more information about how to prepare for my Glacier Hiking tour?

The guide on your Glacier Hiking tour will provide you with all the information you might need when preparing for a glacier hike.

Kayaking

What it the best way to dress for the kayaking tours in Iceland?

Warm outdoor clothing is well recommended, for example, a fleece or wool sweater and pants. It is also a good idea to bring a change of clothing and swimwear.

Do you have to be experienced to do the kayaking tours?

There is no prior kayaking experience required for the tours as our professional guides will teach all the technique on location.

Do you have to be fit to do the kayaking tours?

All of our kayaking tours are listed at a level easy or moderate so most people should be able to do the tour. Just bear in mind that the activity is an outdoor nature activity so some physical strength is needed.

Which kind of kayaks are used on the tours?

Top of the line plastic sea kayaks is used on all of our kayaking tours.

Are the kayaks stable?

Our kayaks are very stable and easy to use.

Of course, they can tip over, although they are very stable and it happens rarley. If they tip over the guide has the necessary equipment and ability to quickly tip them over again.

Do not worry if your kayak tip over as all participants get life jackets and neoprene suits so they will stay warm even if they fall in.

Do you have guide on all of your kayaking tours?

Yes, all of our kayaking tours are operated by experienced and certified professional 4-star BCU sea kayak guides.

Are cameras and personal belongings allowed on the kayak?

We recommend a waterproof camera when going on a kayaking tour. However, we do not recommend you to take too much with you on the kayaking tour as there is really no need for it.

Can I take part in kayaking tours if I can’t swim?

You don’t need to be able ‘’swim’’ while kayaking, although we recommend that you can. People that can’t swim tend to panic when they are in the water. You must be comfortable with floating in the water. 

Multi-Day

What is the main interest of booking a multi-day tour with Extreme Iceland?

Our multi-day tours will give you a small group experience as they are operated in a mini-bus and you get a better connection with the guide.

By booking a multi-day tour with us, you don’t need to have to worry about finding accommodation during the time of the tour as our multi-day tour includes accommodation which is often booked far in advance. You will get more opportunity to explore Iceland further and experience places that you would normally not be able to see on a one day tour. Please be noted that packages do not include accommodation.

All of our tours are English guided so you will have English speaking licensed guide throughout the tour that will tell you everything about what you see along the way and knows where the best locations to stop by at to get the absolute best experience.

What kind of rooms are provided when booking the multi-day tour with Extreme Iceland?

When booking you are guaranteed accommodation at a friendly country hotel and/or guesthouse. All of the hotels we have partnered up with are all with the same standard and offer nice rooms with made-up beds. The standard room is a twin room but it is possible to request a double room or a triple room, with no extra charge. The rooms come with private or shared bathrooms, depending on your booking.

Free Wi-Fi, towels, a hairdryer, and a kettle are accessible at all of the hotels.

If I am traveling solo, is there a single supplement?

If you want to have your own room than a single supplement is available but you are not required to pay a single supplement. If you do not wish to book a single room then you will be roomed with another traveler of the same gender.

Are meals included on the tour?

Breakfast is included at the hotel/guesthouse restaurant during the tour. Meals and beverages are not included on your tour. However, we will make stops at restaurants and conveniences stores where you are able to purchase all necessities.

The average amount spent on food each day per person is 8,000 ISK (80$). Cash is not necessary, as credit cards are accepted at all restaurants and stores. A small amount of cash won't hurt though.

What type of meal options are available for me on the tour?

Breakfast is included at all the hotels/guesthouses we stay during the tour. The breakfast will be a typical breakfast buffet, offering bread, toppings, cereal, yogurt, fruits, coffee, and tea etc.

Your guide will also find a good place for the group to eat lunch, where you can find a wide selection of dishes on the menu, so there will be options available for everyone. The dinner is usually at the hotels/guesthouses we stay at for the night.

What is the luggage allowance on a multi-day tour?

For multi-day tours, each participant is allowed to bring a small backpack and 1 piece of luggage weighing a maximum of 20 kg (44lbs).

*The combined dimensions of each bag must not exceed 158 cm (62in).

*You can store your luggage with us in Reykjavík while you are on the tour, for a small fee. We highly recommend storing the luggage in  Reykjavík to help us reduce our carbon footprint.

*Please note that luggage storage is not refundable.

Does multi-day tour suit me?

We welcome all participants of all ages older than the listed minimum age for each tour. Our average group usually consist of participants between the age of 22-55 years. Although we have people of all ages ranging from 8-99 years joining our multi-day tours. We get a lot of solo travelers joining us as well as families and friends.

If you find yourself having difficulties participating in any of the activities included in the tour, for example, a glacier activity, then you are more than welcome to skip it. Iceland is surrounded by beautiful scenery so you can explore your surroundings in the meantime r wait elsewhere while others do the activity. Our guide should be able to drop you off at a nearby place where there are some services available if requested.

What is the average driving per day?

The average is around 300 km (186 miles) per day on our multi-day tours. You’ll spend approximately 4-5 hours in the car each day. Stops are of course made on multiple locations throughout the tour for sightseeing, activities, bathroom breaks, lunch stops and etc.

Do you offer rental for you multi-day tours?

We do offer some necessary items for rent. For most of our multi-day tours, we rent out waterproof jackets and pants as well as hiking shoes. These items are available to book under the selection ‘’Extras’’ in the booking widget when booking your tour on our website.

If you have already booked the tour and wish to add some rental gear to your booking, you can do that at least 24 hours prior to your tour starts, via our Customer Portal.

Are Northern Lights guaranteed to be seen during the tour?

The Northern Lights are a natural phenomenon and therefore we can unfortunately never promise that they will be seen on your tour. Their appearance depends upon atmospheric and weather conditions. The best time to see the lights is between September - March when it’s a dark and clear sky. The sky needs to be as dark as possible, so the best places to see them are well away from the city lights.

Most of the hotels on our tours are remotely located and therefore ideal to spot the northern lights. If the forecast is in our favor, then it is very likely that you will be able to see that northern lights. Most of the hotels offer a Northern Lights wake up call upon request if they are lights are spotted so it is more likely that you will see the lights on a multi-day tour!

Is it possible to arrive in Iceland on the same date as we booked our tour?

We always highly recommend booking a multi-day tour starting at least one day after arriving in Iceland. If you’re flying in from the US or will be landing early (4-6:30) you should be able to join the tour, but be aware that some risks could follow such as flight gets delayed and could, therefore, miss out on the tour.

Northern Lights

Is it guaranteed that I see Northern Lights on the tour?

The Northern Lights are natural phenomena and we, unfortunately, cannot promise you will see them. Their appearance depends upon atmospheric and weather conditions.

For more information on the Northen Lights, please have a look at our Northern Lights information.

What camera settings do you recommend for photographing the Northern Lights?

We, unfortunately, do not have one simple answer to this question.

There isn’t just one single setting for your camera that ensures great photos. However, if you have manual options, you are probably best served with experimenting with various combinations of ISO, aperture, and exposure settings. As a rule of thumb, ISO setting between 800 and 3200, aperture between f/2 8 and f/5.6, and shutter speed at between 15 seconds and 30 seconds have proven effective.

A good thing to keep in mind, ISO setting between 800 and 3200, aperture between f/2.8 and f/5.6, and shutter speed between 15 seconds and 30 seconds have given great results.

Different combinations may give very different results. Higher ISO setting will allow you to capture faster exposures, but the downside to this might be for example grainier images.

If the shutter speed is above 15 seconds it will result in a slight star movement.

Wider angle lenses are usually more versatile in low light settings, but longer lenses give you different options for compositions. Make sure that you remove all lens filters, as they may distort images. You will probably get the best results with manual setting for infinite focal length.

What if the Northern Lights tour goes ahead and no lights are seen?

Reimbursement is not given if the northern lights tour goes ahead and no lights are seen but we do offer you the change to join a Northern Lights Minibus tour free of charge.

Please go to customer portal to re-book your tour.

If my Northern Lights tour is canceled than what are my options?

When Northern Lights tours are canceled it’s usually due to unfavorable weather conditions.

In that case, your options will be to:

  1. Reschedule for another day.
  2. Find another tour to do and use the deposit for it.
  3. Get fully refunded.


Please go to customer portal to re-book your tour or contact us by phone +354 562 7000

How do I know if my Northern Lights tour is on for the evening?

The northern lights are a pretty difficult thing to predict. We recommend you to check en.vedur.is to see the forecast and if the level is high and the skies are clear then it’s very likely that the tour is going ahead. We do update our website’s tour departure sheet with the information at 17:00 pm the latest. If your tour is canceled then you will receive an email from us.

If we think there is no chance at all of seeing the lights we will cancel the tour. We don’t want to bring you out and disappoint if there is no chance of the lights to be seen.

Will we get pictures taken with the northern lights?

Yes, the guide on your tour will take a photo of you with the northern lights in the background.
These can be single or group photo’s and are free of charge.

Which months are the northern lights seen?

The Northern Lights season is from late August until mid-April. However, if you want to increase your changes of seeing them, it is best to wait until the clear winter months of mid-September until March.

Can the Northern Lights be seen from Reykjavík?

The northern lights depend on luck and weather if that is in your favor than you will be able to see the Aurora Borealis above the inviting streets of Reykjavík. Whether you see the lights or not they depend on two different factors. The first being the weather. If the sky is clear, no clouds, then you are halfway there to seeing the astonishing spectacle that is the Northern Lights (although light pollution can sometimes be a problem). Increased solar activity is the second half so, if these two merge together you may well be able to see the Northern Lights from Reykjavik.

River Rafting

Do I need to be able to swim to take part on river rafting tour?

Yes, you must be able to swim and feel comfortable in the water. Each paddler on a rafting boat has to know how to swim.

Is there a minimum age for participating on a river rafting tour?

Yes, we have a minimum age limit on all of our river rafting tours.

On the Gullfoss Canyon Rafting, the minimum age is 11 years if accompanied by a guardian.

On the West Glacier River, the minimum age is 6 years if accompanied by a guardian.

On the East Glacier River, the minimum age is 18 years.

 

Am I allowed to bring my camera along on the rafting tour?

Yes, you are allowed to bring your camera with you but if it isn’t waterproof then it will 100% get ruined.

At
Drumbó your options are: bringing a waterproof camera, renting a GoPro from us or buying a disposable waterproof camera.

At Hafgrímsstaðir your options are bringing a waterproof camera or getting a copy of the photo/photos one of the guides takes during the tour. A photographer/guide is not a guaranteed part of the tour, so should you wish to arrange photos in advance, please let us know and we will make sure to have a photographer along on the trip.

Are life jackets provided on the river rafting tours?

Yes, we will provide a life jacket for everyone on the tour.

Will there be a guide in each river rafting boat?

Yes, there will be specially trained and certified river guide in every boat.

How does the river grading system work?

GRADE 1: EASY
Fast moving water with very small waves and without obstructions. Passages are obvious and easily navigated. The risk to swimmers is slight; self-rescue is easy.

GRADE 2: NOVICE
Simple rapids with regular small waves, easy eddies, and gradual bends. Wide, clear channels make navigating easy without scouting. Little manoeuvering is required, and rocks and obstructions are easily avoidable. Rapids that are at the upper end of this difficulty range are designated Class II+.

GRADE 3: INTERMEDIATE
Rapids with strong currents, large waves, powerful hydraulics, and obstructions that may be difficult to avoid. Controlled maneuvers are often required to navigate, although passages are simple and have relatively little objective danger. Scouting is advisable for inexperienced parties. Rapids at the lower and upper end of this difficulty range are designated Grade 3- and Grade 3+ respectively.

Grade 4: ADVANCED
Difficult yet predictable rapids with large, irregular waves, boiling eddies, powerful hydraulics, steeper gradient, and some unavoidable obstructions. Passages are often difficult to recognize and require precise boat control and skillful manoeuvering to navigate. Scouting is likely necessary for safe passage, and self-rescue is difficult. Rapids at the lower and upper end of this difficulty range are designated Grade 4- and Grade 4+ respectively.

GRADE 5: EXPERT
Long, powerful, obstructed, and unpredictable rapids that expose paddlers to significant danger. Rapids are steep with large, unavoidable waves and major hydraulics, congested chutes, and many obstructions. Complex, demanding routes require precise boat control, “must make” moves and a high level of mental and physical fitness. What eddies exist may be small, turbulent, and difficult to reach. Scouting is necessary but may be difficult. Swims are dangerous, and rescue is often difficult even for experts. Proper equipment, extensive experience, and practiced rescue skills are essential.

GRADE 6: EXTREME
All previous difficulties increased to the absolute limit of practicability, suitable for teams of specially prepared experts only. Runs of this classification are rarely attempted and often exemplify the extremes of difficulty, unpredictability, and danger. The consequences of errors are very severe and rescue may be impossible.

How far away from Reykjavik is Drumbó Base Camp?

Drumbó is located about 98 kilometers from Reykjavík. See MAP for directions.

How are the facilities at Drumbó Base Camp?

The base camp has reception, bar, seating area inside and outside, showers and a sauna.

What should I wear on a river rafting tour at Hvitá?

For lower body: Swimming wear (or a change of underclothing) to wear under your rafting pants and/or for the sauna and warm woolen socks.

For the upper body: Bring a warm fleece or a wool sweater to wear under your rafting jacket (it will get wet), any necessary medications (asthma inhalers, etc.) and a towel to dry off after your trip.

Everything else we will provide.

Can I combine River Rafting with other activities in a one day tour?

Yes, we even have many options for you.
We offer river rafting combined with other activities such as -

Golden Circle
Whale Watching
Horse Riding
ATV
Beer Tasting

Do I need to bring an extra set of clothing with me on the tour?

We recommend you to bring a spare set of clothes as you might get wet when participating in Rafting. Therefore you can change into nice dry clothes when the activity is finished.

Self-Drive

What is a self-drive tour?

It is a package tour that includes accommodation, car rental, and suggested itinerary. We provide you with all information to make sure you know where to go and what to see in Iceland along with general practical information about Iceland, as this is a self-guided tour.

Included with our tours are accommodation and car rental, as described for each tour, itinerary with suggested points of interest along the way, GPS points for each stop (accommodation, activities, points of interest), and a detailed self-drive handbook with lots of practical information.

Which hotels will be provided and what category are they?

We use a very varied mix of local accommodations.

Comfort rooms are private rooms with private bathroom in guesthouses, hotels, motels, lodges, etc. Approximately 3-star rating.

Budget rooms are private rooms with a shared bathroom at guesthouses, hostels, hotels, etc. Approximately 2-star rating.

What type of vehicle is recommended?

During winter months (October-April) we recommend 4WD vehicles but it doesn’t necessarily have to be a jeep, it is safest to drive a vehicle that you are comfortable with so if you’re not used to driving large cars then a smaller, but 4WD might be a better option.

In summertime any vehicle is good,
depending on how many are traveling together, how much luggage you carry along and how much you’re willing to pay.

How much time is spend in the car each day?

That depends mostly on the itinerary, some are faster paced while others are more relaxed. Days can range from 200-400 km, though very few days exceed 350 km. You are of course your own driver and guide while on a self-drive tour so you are free to make detours as you wish.

What kind of travel insurance are recommended?

You never know what might happen while in a foreign country so we highly recommend you to have good travel insurance. Sure it costs a bit extra, but it can take a load off the mind and end up being a totally worth it in case something sudden could happen.

Take a look at what type of insurance is provided with your credit card, alternatively buy special travel insurance from an insurance provider.

As for the car rental, you can opt to buy extra insurance at the time of collecting the car. It may be wise to buy extra insurance such as windshield protection, as a cracked windshield from a stone being thrown off another car is among the most common incidents on Icelandic roads.

Other extra car insurances would be for example sand and ash protection, or additional insurance to lower the self-risk in case of an incident.

Can I change the itinerary?

Our self-drive adventures have been optimized for the best value experience, which includes doing some thrilling activities in the amazing Icelandic nature. As the packages are offered at the best possible price no partial refunds or modifications to the itinerary can be permitted. That includes opting out of an included activity and getting a refund for that activity. You can, of course, choose not to do the activity but as mentioned there would be no partial refunds of the package price.

What should I do if a problem may occur while traveling?

You should contact the service provider in question: If there is a problem with the car, contact the car rental. If you have troubles finding the hotel (which shouldn’t happen as you will be provided with the address and GPS coordinates), you should call the hotel.

If you have questions about an activity, contact the activity provider. You will receive all the necessary contact information from us.

Snorkeling & Diving

How should I prepare myself for the tour?

All relevant information for the tour can be found in our snorkeling handbook.

Am I allowed to bring my camera on my snorkeling tour?

Yes, you are allowed to bring your camera along, but we recommend to have a waterproof one if you want to have it in the water with you.

Where is the meeting point at Þingvellir for the snorkeling tour?

If you are planning on meeting us at the location than the meeting point is at the Silfra car park, in Thingvellir National Park.

GPS: 64°15’23.508″N 21°6’58.676″W

Please note that the National Park charges a small parking fee of 500 ISK.
We kindly ask you to be at the Silfra car park at least 15 minutes prior to your tour starts,

Do you take photos on the snorkeling tour?

Our guides normally have an underwater camera and usually, take photos during the tour. If you are interested in photos please let your guide know before you go into the water.

You can then buy the photos from your guide at the end of the tour, for a price of 3 900 ISK, which includes all the photos from that day. Kindly note that photos cannot be guaranteed. Our customer’s safety and wellbeing is our first priority, and therefore the guide will focus on snorkelers as a priority when in the water and will be taking photos when everyone is comfortable.

Can I wear glasses during the snorkeling tour?

Unfortunately, you cannot wear glasses as the glasses don’t create a seal between your face and the mask. We recommend wearing contact lenses instead.

Am I allowed to snorkel if I am pregnant?

You are not allowed to participate in our snorkeling tour if you are pregnant as it can put your baby in high risk.

Do I have to understand and communicate in English in order to participant in the tour?

Yes, you must be able to understand English to a participant. The tour is directed in English.

Can I do snorkeling and diving at the same time?

Some snorkeling tours match with a dive tour, and then you will be in the same area at the same time. You will, however, be in separate groups with separate guides, and won’t be in the water exactly at the same time.

What are the requirements for snorkeling in Silfra?

You need to be more than 12 years old ( guardian’s approval needed for minors under 18) and you need to know how to swim independently. Because of the dry suit sizes, there are height-weight limitations. The minimum height is 150 cm, and the minimum weight is 45 kg. The maximum height is 200 cm, and the maximum weight is 120 kg.

The minimum height is: 150 cm (4’9)
The minimum weight is: 45 kg (99 lbs)

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The maximum height is: 200 cm (6’5)
The maximum weight is: 120 kg (265 lbs)
Do I need to know how to swim to take part in the snorkeling tour?

Yes, you must be able to swim independently without a lifejacket and feel comfortable in the water to take part in the tour.

What is snorkeling like in Iceland?

It is a magical experience. When snorkeling you will be wearing a dry suit, hood, and gloves made of neoprene, along with fins, mask, and snorkel. This equipment will make it not only possible but as well very enjoyable to stay in the water despite the cold temperature. Tripadvisor recently rated Snorkeling at Silfra as one of the Top 5 travel experiences in the world. 

Do I need to have experience to snorkel?

No, you do not need any previous experience to snorkel, however, it is important that you can swim independently and feel comfortable in the water.

What kind of clothing should I wear?

We highly recommend long underwear and some warm socks. Wool or fleece is the best material to wear. You’ll be wearing the clothing under the dry suit.

Will I get wet in the water?

We provide you with high-quality neoprene dry suit so that your body stays dry. There is always a small risk that water can enter the dry suit, that is not dangerous but you can feel a little cold, therefore, we recommend you to bring an extra spare set of clothes and a towel, just in case. Note that your hands and face will get wet, which is completely normal.

What equipment is provided?

You will be provided with high-quality neoprene dry suit from Waterproof International and O’Three. As well as neoprene hood and gloves to protect your head and hands from the cold. You’ll also be given fins, mask, and snorkel.

How many snorkelers are on each tour?

Our client to guide ratio is 1 guide for every 6 snorkelers

What is the temperature in Silfra Fissure?

The water temperature is 2-4 degrees C (35-37 degrees F) all year round.

Are there toilet facilities in Silfra?

Yes, there are two toilet facilities at Silfra.

Is there any life found in Silfra?

Occasionally fish venture into Silfra from Þingvallavatn lake, but they will quickly swim back as they don’t like the cold glacier water. However, there is a lot of colorful seaweed including a bright green variety known as ‘’troll hair’’, which makes the fissure unlike anything on the surface.

How deep is Silfra fissure?

Silfra can be up to 60m deep. However, when you’re diving in Silfra than you will go about 7 to 12m deep, and the maximum diving depth that is permitted is 18m.

Snowmobiling

Do I have to have snowmobiling experience to participate?

You do not need a previous snowmobile driving experience. Your guide will provide you with operating instructions that you can easily follow.

However, you must have a valid driving license if you intend to drive the snowmobile.

Is snowmobiling tour optional all year around?

Yes, Iceland is a cold country so our glaciers are here all year around and we can go snowmobiling in every season.

Do you have weight restrictions for the snowmobiling tours?

We do not have weight restriction but participants need to be able to fit in our winter overalls. The largest size we have is 5XL. Same goes for the physical level, the tour is listed as a moderate level and therefore anyone in average physical condition should be able to complete the tour without trouble.

Are there toilet facilities at the base camp?

Yes, we have toilet facilities at the base camp on Langjokull glacier, where the tour starts. However, bathroom breaks are not optional during the tour itself, therefore, we recommend you to use the bathroom before and/or after the tour.

What equipment is provided for the snowmobiling tour?

We will provide you with an overall, a balaclava, goggles, gloves and a helmet.  

What is good to bring with you on a snowmobiling tour?

First and foremost warm clothing.

Upper body: Thermal shirt and a fleece or a thick sweater over.

Lower body: Warm pants.
If you get easily cold, also thermals.

Shoes: It’s best to wear boots as it’s pretty cold on the glacier and they can get wet.

NOTE: You need to bring a lunch or some snacks. Lunch is not included in the tour.

I am a solo traveler, do I need to pay for the single ride supplement?

Yes, if traveling solo you will need to purchase the single ride extra fee. 

What is the age limit to go on snowmobiling?

The age limit is 8 years old, of course in company with a guardian.

Am I allowed to participate in snowmobile tour if I am pregnant?

Due to safety reasons, we do not recommend women that are already 3 months pregnant to participate in our snowmobile tours.


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