Please get in touch with our sales department under firstname.lastname@example.org. You will receive a refund request form that, once filled out, goes directly to our finance department. Please note that It can take a couple of working days for us to process the refund and we, therefore, ask you to be patient while the refund is being processed on our end.
Once the refund has been processed it can take up to 10 working days for the amount refunded to show up on your account. If the time frame mentioned here above has passed then please do contact our customer support team either here via email or by calling +354 562 7000 and we will do our best to assist you. Make sure to include your booking number when investigating the status of your refund request.