Our customer service strives to answer all your questions. If you can't find what you're looking for, don't hesitate to contact us
For multi-day tours, each participant is allowed to bring a day backpack and 1 piece of luggage weighing a maximum of 20 kg (44 lbs). The combined dimensions of each bag must not exceed 158 cm (62 in). It’s possible to store your luggage in Reykjavík while you are on your tour, for a small fee. We highly recommend storing the luggage in Reykjavík to help us reduce our carbon footprint. Please note that luggage storage is not refundable.
Yes, most tours offer hiking boot rentals. Please contact us for more information. Note that the smallest size we have is size EU 35
Yes, you can use the hiking shoes for the whole two or three days.
No, unfortunately we don’t rent spikes. You will be supplied with crampons, harnesses, helmets and belts for the glacier hike. For the ice cave visit you will receive a helmet and crampons. We recommend you purchase your own personal spikes for the rest of the tour since many of the pathways might be very slippery. You can either buy spikes at almost any grocery shop downtown or at gas stations around the country.
Please enter your pick up location into the special requests section and we will be in touch as to where your nearest pick up location is located. We do not pick up at airbnb’s so we might easily direct you to the closest hotel or authorized pick-up location.
Yes, please contact us here with your booking number and your name and we will issue a refund.
Please get in touch with our sales department here. You will receive a refund request form that, once filled out, goes directly to our finance department. Please note that It can take a couple of working days for us to process the refund and we, therefore, ask you to be patient while the refund is being processed on our end.
Once the refund has been processed it can take up to 10 working days for the amount refunded to show up on your account. If the time frame mentioned here above has passed then please do contact our customer support team either here via email or by calling +354 562 7000 and we will do our best to assist you. Make sure to include your booking number when investigating the status of your refund request.
We do rent waterproof clothing in some of our tours, please check the "Extras" section in the booking engine of the tour you are interested in to see if it's on the list.
In short: yes :) We have year-long experience in operating winter tours in Iceland and will make sure to make the most of short daylight hours.
Our multi-day tours are operated in a minibus which will give you a small group experience and a better connection with the guide.
Accommodation is included during your multi-day tour which is often booked far in advance. By booking with us, you don’t have to worry about finding an accommodation during the time of the tour. Staying overnight in the countryside gives you the opportunity to explore Iceland further and experience places that you would normally not be able to on a one day tour. Note that multi-day packages do not include accommodation. Be sure to read the tour description.
You’ll have a English speaking licensed adventure guide throughout the tour that will be able to tell you about everything you will see along the way and knows where the best locations to stop by are to give you the absolute best experience.
We usually stop for about 30-50 minutes at each attraction. Shorter daylight during the winter months can possibly affect the length at each stop. Length of each activity can range up to 3 hours.
We do unfortunately not have a waiting list for our tours but feel free to check the calendar for the tour as it’s always up to date.
This is a great question. We offer a pickup service from authorized points in the Reykjavík area. We would like to ask all participants to be ready from the start of the pick-up time as you could be our first pick-up.
Please be at your assigned pick-up location from the start time of your pick-up and wait for your guide to arrive. It can take up to 30 minutes to be picked up for a multi-day tour. For further information about the pick-up process.
Have your email and phone number listed with us so we can contact you if we run into any trouble finding you. Once you book the tour you can always update your pick up location through our booking management portal.
View our pick-up locations in Reykjavík.
If your tour includes an accommodation, breakfast is included during the tour at the hotel/guesthouse restaurant. Meals and beverages are otherwise not included on this tour. We will, however, be making stops at restaurants and convenience stores where you will be able to purchase all necessities. You should count on spending around 8,000 ISK (80$) on food each day per person. Cash is not necessary as credit cards are almost always accepted. Having a small amount of cash doesn’t hurt though.
Breakfast is included at all the hotels we stay in during the tour. The breakfast will be a typical breakfast buffet, offering bread, toppings, cereal, yogurt, fruits, coffee and tea etc.
Your guide will also find a good place for the group to eat lunch. We always try to choose places that have a wide selection of dishes on the menu, so there will be options available for everyone. The dinner is usually at the hotels we stay at for the night.
Before and during activities on the multi-day tours consumption of alcohol is prohibited. If we suspect that a participant is intoxicated, we will prohibit them from joining the activity.
After the activities of the day are finished, you are welcome to have a drink and relax.
When booking with us, you are guaranteed an accommodation at a nice country hotel and/or a guesthouse. The hotels we have partnered up with are all of the same standards, with made-up beds. The rooms come with private or shared bathrooms, depending on your booking.
The standard room is a twin room but it’s possible to request a double room or a triple room, with no extra charge. If you are travelling solo, you will have to add the single room fee if you wish to have a single room. All hotels have free Wi-Fi. Towels, hairdryer and a kettle are accessible at all of the hotels. Hotel breakfast is included!
A single supplement is available if you want to have your own room, but you are not required to pay a single supplement. If you are a single traveler and do not wish to book a single room, you’ll be roomed with another traveler of the same gender.
For multi-day tours, each participant is allowed to bring a small backpack and 1 piece of luggage weighing a maximum of 20 kg (44 lbs).
* The combined dimensions of each bag must not exceed 158 cm (62 in).
* It’s possible to store your luggage with us in Reykjavík while you are on your tour, for a small fee. We highly recommend storing the luggage in Reykjavík to help us reduce our carbon footprint.
* Please note that luggage storage is not refundable.
We do welcome participants of all ages older than the listed minimum age for each tour. We have people of ages ranging from 8-99 years joining our multi-day tours. Our average group usually consists of participants between the age 20-55 years. We do get a lot of solo travelers joining our tours, as well as families and friends.
If you have difficulties participating in any of the activities included in the tour, for example, a glacier activity, you are more than welcome to skip it. You can explore your surroundings in the meantime or wait elsewhere. Our guide should be able to drop you off at a nearby place where there are some services available.
We drive on average around 300 km (186 miles) per day on our multi-day tours. You will be spending approximately 4-5 hours in the car each day. We do of course stop on multiple locations throughout the tour for sightseeing, activities, bathroom breaks and lunch stops.
Your safety is our number one priority! Keeping this in mind, Arctic Adventures reserves the right to adjust the itinerary and/or take different routes depending on conditions or logistical reasons. Please find more information in our cancellation policy under terms & conditions.
If you are not sure that you have suitable gear for your tour, we offer some necessary items for rent. For most of our multi-day tours, we rent out waterproof jackets and pants as well as hiking boots. You can book these items and more under the selection “Extras” in the booking widget when booking your tour on our website. If you have already booked the tour and wish to add some rental gear to your booking, you can do so at least 24 hours prior to your tour starts.
Most of the hotels we use during our tours are remotely located and therefore ideal to spot the northern lights. If the forecast is in your favor then it is more than likely that you will be able to see the magical show put on by the dancing northern lights during your tour with us. Most of the hotels offer a Northern Lights wake up call upon request if they lights are spotted. The Northern Lights are a natural phenomenon and therefore we can unfortunately never promise that they will be seen. Their appearance depends upon atmospheric and weather conditions. The best time to see them is between September and March when it’s dark and clear. The sky needs to be as dark as possible, so the best places to see them are well away from city lights (that’s where we are going!).
For more information on the Northern Lights, please have a look at our Northern Lights information.
As with any and all world travel, we strongly recommend having travel insurances that can provide cover if you need to cancel your travel reservation with short notice. We also recommend that you have a personal health insurance coverage when participating in any adventure activities in Iceland.
This is of course a personal choice for each individual. We have often had pregnant women on our trips. We recommend you take a close look at our trip description and difficulty rating, they will hopefully give you a better idea. It is also good to contact your physician as pregnant women’s health can be quite different. If your tour includes a glacier hike, please consult our guides before participating in the activity.