Extreme Iceland's Terms and Conditions

Terms & Conditions

Extreme Iceland Travel Agency

General Conditions

Extreme Iceland disclaims responsibility for any loss, damage, accidents, or sickness that might occur during our tours. The same applies for any changes in tour schedule due to weather, strikes or any other irregularity outside Extreme Iceland's control.

Extreme Iceland reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In case of any changes in flights (domestic and international), the passenger has to pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc). We advise all clients to have insurance, as clients are on their own responsibility on optional tours.

Liability

Extreme Iceland reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions. Punctuality is a key objective in Extreme Iceland's operation. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect.

Bookings

Bookings for individuals can be done on-line through our website. If any problems are encountered while booking please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Group bookings can be made by e-mail.

Terms of Payment

• Online bookings: When booking online using our booking engine you pay the full amount in the last step of the booking process.

• Bookings via email: For private tours and for any kind of tailor made tour(s), booked via email with the help of our sales team, the following applies:

A deposit of 1/3 is needed to confirm your booking.
The rest 2/3 should reach Extreme Iceland at least one month before arrival.

Validity of Prices

All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland. Extreme Iceland reserves the right to increase prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside Extreme Iceland's control.

Any eventual changes in rates will not be made with less than 8 weeks' notice prior to arrival.

After the invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Extreme Iceland will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

Cancellation Policy

All cancellations must be made in writing (e-mail for instance), in conformity with business practices within the Icelandic travel industry.

We strongly recommend that our clients purchase a comprehensive travel insurance to cover possible need of cancellation.

If a volcanic eruption in Iceland keeps you from getting to Iceland, you will get a full refund.
If Extreme Iceland cancels your tour you get a full refund.

Cancellations of ​scheduled day tours*:

*Except airplane and helicopter tours

Cancellations made with more than a 24 hour notice (prior to departure): Full refund (100%)

Cancellations made with less than a 24 hour notice: no refund

No-show at pickup: no refund

If your flight is delayed or cancelled we do not make exemptions (but your travel insurance might cover the loss)

Note: Hiking​ ​ boot rentals are non refundable

Cancellations of ​Airplane and Helicopter tours:

Cancellations made with less than 2 weeks and more than 72 hours – 90% refund

Cancellations made with less than 72 hours and more than 24 hours – 50% refund

Cancellations made with less than 24 hours – No refund

Cancellations of ​scheduled ​multi-day tours (two days or longer):

Cancellations made with more than a 7 day notice (prior to departure): 90% refund

Less than 7 day notice but more than 24 hour notice: 50% refund

Less than a 24 hour notice: no refund

No-show at pickup: no refund

If your flight is delayed or cancelled we do not make exemptions

Note: Hiking​ ​ boot rentals are non refundable

Cancellations of Private tours (group tours) and self drive tours with accommodation

Cancellations made with more than a ​4 week notice (prior to departure): 90% refund

Less than a ​4 week notice but more than ​1 week notice: 50% refund

Less than 7 days notice: no refund

No-show at pickup: no refund

If your flight is delayed or cancelled we do not make exemptions

Scheduled tours are (generally) tours that can be booked via the online booking engine.
Private tours and groups tours are all other tours (that are booked after contacting our sales team).
Self drive tours are all tours that include a rental car and accommodation.

Cancellations of ​car rentals:

Cancellations made with more than a 48 hour notice (prior to pick up): 100% refund

Less than 48 hour notice: you'll be charged 100% of total rental days value, for a maximum of two days.

100% refund guarantee

On some of our tours you can buy a 100% refund guarantee option (available as an extra in the booking engine).
If you select to buy this option then you can cancel your booking and get a 100% refund. This applies until 2 hours before departure. For those that do not buy this option the general cancellation policy applies, see here above.

This option is available on a per person basis. If you are booking for two persons for example, you have to buy two guarantees for to be able to get a full refund for the whole booking. If you are booking for two persons and only buy one guarantee then you are eligible for a 50% refund (the general cancellation policy then applies to the other person).

One child (0-11 years old) per adult is included in the guarantee. So if two adults are booking, and they have two children with them, buying two guarantees is sufficient to be able to get a 100% refund for the whole booking. However if for example one adult is booking, along with two children, then it is required to buy two guarantees to be eligible for a full refund.

Note: This fee is non-refundable.

Comments or complaints

Extreme Iceland's goal is to provide solid and professional customer service. Should our clients be for any reason dissatisfied with the service provided, either by us or by our co-operation partners, we wish to hear about such as soon as any incident arises. Should our client be unable to do so at the time, we request that this is done as soon as possible by e-mail, not more than 20 days after departure from Iceland. If complaints have not been placed within that time frame, compensation rights may be jeopardized.

If you want to comment on our tours we welcome you to send us a line. If you for some reason are not satisfied with our services please contact us as soon as possible. You can either send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or write us a letter to our head office at Vatnagarðar 12, 104 Reykjavik, Iceland.

 

If you need any assistance, don't hesitate to contact us!

Extreme Iceland
Skutuvogur 13a
104 Reykjavik
Iceland
Tel: +354 588 1300
Website: www.extremeiceland.is
Information: This email address is being protected from spambots. You need JavaScript enabled to view it.